STORE POLICY
Welcome to Marchioness Jewelry Boutique, an independent fine jewelry atelier specializing in luxury handmade jewelryas well as custom jewelry Toronto.
Please carefully review our store policy before placing an order.
General Information
Marchioness Jewelry Boutique is an independent fine jewelry atelier based in Toronto, Ontario, Canada, specializing in the creation of jewelry using modern jewelry technologies, 3D modeling, high-precision equipment, and our unique method of work and jewelry development.
Each piece is created within a refined production process that combines engineering precision, aesthetics, and strict quality control at every stage.
Due to the bespoke nature of our work, certain policies differ from those of mass-market retailers.
Custom & Made-to-Order Jewelry
Most of our jewelry is made to order or custom designed for each client.
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Custom orders include personalized design, 3D modeling, stone selection, engraving, and production tailored to a specific size
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Design approval is required before production begins
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Once production has started, changes may be limited or unavailable
Production begins only after confirmation and final approval.
Processing Time
Processing times depend on design complexity:
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Custom and made-to-order jewelry: 4–6 weeks
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Design complexity, stone sourcing, and finishing processes may affect timelines
Estimated timelines are confirmed with the client prior to production.
Shipping Policy
We offer secure shipping within Canada and internationally.
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All orders are carefully packaged and shipped with tracking
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Delivery times vary by destination
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Marchioness Jewelry Boutique is not responsible for delays caused by carriers, customs, or unforeseen circumstances
Orders are shipped from Toronto, Ontario, Canada within Canada and to international destinations.
International orders may be subject to customs processing.
Returns & Exchanges
Due to the bespoke nature of our jewelry:
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Custom and made-to-order pieces are final sale and not eligible for return or exchange
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Returns or exchanges are accepted only in the case of a confirmed manufacturing defect upon receipt
If you believe your item has a defect, please contact us within 48 hours of delivery.
Repairs, Setting & Restoration (Repairs & Resizing)
We offer professional jewelry services, including:
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Ring resizing
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Diamond and gemstone setting
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Jewelry Repair Toronto and Jewelry Restoration
Each request is assessed individually based on the piece’s construction, condition, and complexity of work required.
Taxes & Duties
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Applicable taxes are calculated at checkout
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International customers are responsible for any customs duties or import taxes imposed by their country
Contact Information
For any questions regarding orders, store policies, or services, please contact us:
📍 Toronto, Ontario, Canada